Your order will be shipped within 2-3 business days of purchase (unless there are statutory holidays during that time). We use postal services for shipping and can provide tracking where requested.

Please note that we do NOT sell or ship Hard tail clothing outside New Zealand - thanks.

Within New Zealand:

  • We will provide FREE Standard tracked shipping on all orders over $150.
  • Standard shipping rates will apply to all orders under $150. 

To Australia, the US and Canada:

  • International shipping rates will apply.
  • International shipments may incur additional taxes/duties/import charges/brokerage fees upon arrival over your package. This is dependent on the destination country and cannot be controlled by Pranachic. The purchaser is responsible for any charges imposed by the destination country.

Estimated Shipping Costs:

The final shipping cost will be calculated based on the number of items purchased and their total weight. For small parcels (most individual items, weighing up to 200g), here is a guide to postage costs and expected delivery times:

 

Location

Expected Delivery Timeframe

Estimated  Shipping & Handling Costs (NZD)

New Zealand

3 - 4 Business Days

$5 Standard prepaid bag untracked shipping

$7 Standard prepaid bag tracked shipping

1 Business Day

$12 Overnight tracked shipping (delivered weekdays only)

Australia

3 - 6 Business Days

$12 Standard non-tracked shipping

Rest of World

7 - 10 Business Days

$19 Standard non-tracked shipping

 

Shipping & Delivery

The risk for all merchandise ordered on this website passes to you, the purchaser, at the time the merchandise is delivered to the respective Postal Service. We will endeavor to assist with claims for lost or stolen items from the respective postal service. Claims for lost or stolen merchandise will ONLY be accepted if a tracking number is provided. If you have chosen a non-tracked shipping option, we are sorry, but we cannot be responsible or be of assistance in claiming for any lost or stolen items.  

Returns:

If you have an issue with an item you have purchased from Pranachic, please save all associated materials, take photographs, if necessary, and contact us via email immediately. Go to our Returns page and complete the contact form.

If you decide to return your product, you should mail your product to: 

Pranachic, P.O. Box 46259, Herne Bay, Auckland 1147 New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are entitled to and receive a refund, the cost of any necessary return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

All prices are listed in $NZ