Your order will be shipped within 1-2 business days of purchase (unless there are statutory holidays during that time). We use NZ Post postal services for shipping and can provide tracking where requested.
* NOTE: We will promise to post items within 1-2 days of receipt of order, but NZ Post are communicating that volumes are making their delivery times longer than published, making it difficult to guarantee when you will receive your delivery. We will stay in touch and make enquiries with NZ Post as necessary.
Regards international shipping - Covid has severely impacted the volume of Overseas flights, meaning international shipping times are proving to take much longer than published. Again, we will post within 1-2 days of receipt of order and stay in touch as required as the parcel makes its way to you.
Please also note that we do NOT sell or ship Hard Tail clothing or Gaiam products outside New Zealand - thanks. Fragile products (Luxe candles and Reed diffusers) are also limited to New Zealand shipping as well.
Within New Zealand:
- Note: All domestic prepaid bag shipping has moved to tracked as of July 1 2021. This has necessitated a price increase, but there is no additional cost now for tracking.
- We will provide FREE Standard tracked shipping on all orders over $200.
- Standard shipping rates will apply to all orders under $200.
To Australia, the US and Canada:
- We will quote estimated delivery times as specified by NZ Post, but cannot guarantee these times.
- International shipping rates will apply.
- International shipments may incur additional taxes/duties/import charges/brokerage fees upon arrival over your package. This is dependent on the destination country and cannot be controlled by Pranachic. The purchaser is responsible for any charges imposed by the destination country.
Estimated Shipping Costs:
The final shipping cost will be calculated based on the number of items purchased and their total weight. For small parcels (most individual items, weighing up to 200g), here is a guide to postage costs and expected delivery times:
Expected Delivery Timeframe*
Estimated Shipping & Handling Costs (NZD)
3 - 5 Business Days
$9.40 Standard prepaid bag tracked shipping
1 Business Day
$15.40 Overnight tracked shipping (delivered weekdays only)
3 - 10 Business Days
$17 Standard non-tracked shipping
Rest of World
10-15 Business Days
$30 Standard non-tracked shipping
Shipping & Delivery
The risk for all merchandise ordered on this website passes to you, the purchaser, at the time the merchandise is delivered to the respective Postal Service. We will endeavor to assist with claims for lost or stolen items from the respective postal service. Claims for lost or stolen merchandise will ONLY be accepted if a tracking number is provided. If you have chosen a non-tracked shipping option, we are sorry, but we cannot be responsible or be of assistance in claiming for any lost or stolen items.
Please note: The delivery estimates given are supplied by NZ Post and deemed their best intentions - not a guarantee. In NZ, with the alternate day delivery of post, you need to allow sufficient time for your parcel to arrive - especially if the item is intended as a gift. Thanks
If you have an issue with an item you have purchased from Pranachic, please save all associated materials, take photographs, if necessary, and contact us via email immediately. Go to our Warranty, Returns and Repairs page and complete the contact form. Click here to go there directly: https://pranachic.com/pages/warranty-and-return
Email us at: firstname.lastname@example.org
Quote your order number and specify the reason for your wish to return. We will work with you to organize the best way to return the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are entitled to and receive a refund, the cost of any necessary return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All prices are listed in $NZ