Pranachic has a Returns Policy of 30 days on items that have been unworn and/or unused. If your product has been worn or used, or if 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

In addition, some Pranachic items are non-returnable/refundable. These include:

  • Sale items
  • Gift cards
  • Downloadable software products

Requesting a return:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Contact us via info@pranachic.com and clearly explain why you are requiring a return, providing all necessary detail. Please return your item through a reputable postal service. Choose a prepaid, insured (if a larger value), traceable service and mail your package to:

 PRANACHIC
PO Box 46259 Herne Bay, Auckland 1147, New Zealand
We do not accept courier packages that require a signature or packages sent with COD charges.

Exchanges (if applicable) 

NOTE: We only replace/exchange items if they are defective or damaged. We do not offer exchanges due to choice changes. Please go to our Warranty page for instructions.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@pranachic.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and inform them about your return.

NOTE: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.